Frequently Asked Questions

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How to detect a phishing attack ?

Phishing is a technique of scam or information theft inviting you, through links and under the pretext of security reasons, to connect to a bank website, an online payment account or a commercial website. The links actually redirects you to a pirate website, which may be a copy of the official website.

How to recognize a phishing attempt ?

These invitations to fraudulent websites are mostly made through e-mails, following a first contact on classifieds sites. To recognize if the e-mail received corresponds to a phishing attack, it should be well analyzed.

  • 1. The seller insists that you register on a website that he guarantees to be safe and beneficial for both of you.

  • 2. The website he mentions is accompanied by a hidden URL , so you just have to click on it (and thus not to identify the scam).

  • 3. The website to which you are redirected has a different domain name from the official site ; for example instead of, or even instead of

  • 4. The e-mail received can also be in the form of a password renewal e-mail, in order to steal your login information. Please note that no secure website will ask you for your login credentials by e-mail.

What to do when you identify a phishing attempt ?

Contact the company's customer support or fraud department so they can identify the attack, and neutralize it. You will find the official website of the company using a search engine such as google.

If you have been the victim of an attack, and you have already sent money to the fraudsters, contact your bank immediately and open a complaint file with the police.

For any information regarding a phishing attack on the CashSentinel website, please contact our customer service by email at the following address: .

Be vigilant about your online safety

We invite consumers to be vigilant on the topic of online phishing and scamming. Scammers typically attempt to impersonate reputable institutions like banks, or payment institutions such as CashSentinel. We recommend making yourselves familiar with the following guidelines when dealing with any online financial or payment institutions.

Checking that you are on the correct website

CashSentinel's only official website is

CashSentinel’s website uses a certificate and the HTTPS protocol. When navigating on the CashSentinel website, a green padlock is present in the navigation bar and the name CashSentinel SA [CH] is displayed as the owner of the website on the certificate.

Keep in mind that anyone (especially a scammer) can easily create a domain whose name and content look exactly like a legitimate domain. So be extra careful and don't click on any links sent by a potential. seller or buyer; or even purportedly sent by CashSentinel via SMS.

We never send links.

Do not follow links from emails

If you receive an e-mail from a 3rd party, such as a potential buyer or seller, suggesting CashSentinel for your transaction: do not click on any link or document included in the email.

Instead, look-up the company on a well-known search engine and navigate to the website directly from there.

CashSentinel does not send unsolicited emails or any other unsolicited communication to consumers.

CashSentinel does not ask for any information concerning your account or information by email.

Payment safety

CashSentinel will only communicate payment instructions once your account has been validated, and your contract accepted by both parties. Always make sure to access your account on the rightful website ( ).

CashSentinel never sends payment information, contract, link, or any other information or request by email or SMS.

The below information helps you verify that you have the correct payment instructions (IBAN) to fund your CashSentinel account.

  • For France, CashSentinel uses two segregated accounts:

  • An account that starts by FR76 and ends with 7618 , held by Société Générale (SOGEFRPPXXX).

  • An account that starts by FR76 and ends with 4992 , held by BNP Paribas (BNPAFRPPXXX).

  • The transfers are to be made in the name of CashSentinel France SAS, 21 place de la République, 75003 Paris, France.

  • For Switzerland and cross-border transactions:

  • CashSentinel uses an account that starts with CH80 and ends with 3700 , held by Swissquote Bank (SWQBCHZZXXX).

  • The transfers are to be made in the name of CashSentinel SA, Rue Etraz 4, 1003 Lausanne, Switzerland.

For automotive transactions, CashSentinel does not use any other account, in any other country.

Communicating with CashSentinel

If you have any doubt about the legitimacy of an e-mail, a seller, or a website, please inform CashSentinel through the internal chat, or by calling the phone number located at the bottom of our website. It is however superfluous to call us if you have received an e-mail on our behalf: we never send e-mails! It is therefore not legitimate anyway.